We're here when you need support
Have a new claim or need to check the status of an existing claim? You're almost there!
Before starting your claim, please collect the following:
What happens if I have a claim?
Using the Claims submission button above on this page, initiate filing a new claim using the tracking number and ship date of the package. The required documents are clearly outlined, so processing the claim will be expedited. If a document is missing, our team will contact you.
Our team sends a confirmation email including a link to check the status of your claim 24/7 and enables communication directly to your case adjuster.
Real-time status updates are sent to you via email. You stay informed throughout the whole process.
The Parcel Protection team is here to support you. We are available by Live Chat, Email, Phone, and Direct Messaging.
All claims resolved within 7 business days. Claim payments are sent via eCheck to expedite reimbursement.
Have questions or need support? See our FAQs below for answers to common questions; call our number at (714) 338-6880; or, click our live chat box in the lower right-hand corner for assistance.
You can select the claims link at the top of the page or click here to file your claim. Once you have started the claim, we provide straightforward instructions on the items required to be successfully reimbursed. The good news is, most of your claim details will already be prepopulated, reducing the amount of time to complete your claim.
After receiving the required documents, your claim will be resolved within 7 business days, period! If there is anything holding up the claim, we will notify you immediately to get it finalized!
No, absolutely not! In fact, when insuring your packages with Parcel Protection, the entire claim process is handled directly with our team.
It’s very important the recipient keeps the damaged goods and damaged packaging. Pictures are required of both the damaged goods and packaging for a claim to be satisfied.
This is a valid claim that you should submit to get reimbursed from our team. In many cases a package is misdelivered and then reshipped to the correct address, or it was scanned at a warehouse and never made it on the truck. We ask that you wait 18 days from the ship date for domestic packages and 35 days from the ship date for international packages before you submit a claim for a lost package. If the item hasn’t arrived by then, you’re able to submit a claim and get reimbursed.
All claim payments are sent directly to you, giving you the flexibility to reimburse your client or ship out a new package. When a claim is approved, you will be notified by email. eCheck is our primary method of payment, removing the guesswork of when the money will arrive and expediting your reimbursement.
When you submit a claim, you will receive an email with your claim number, along with a link to check the status of your claim 24/7. Any updates to your claim will be emailed to you in real-time. In addition, you can always call, email, or start a chat with one of our team members, and we’ll be glad to look into your claim. We’ve even created a comments field to communicate directly with your case manager.
Parcel Protection can refund the insurance premium if the customer has not shipped the package. If the customer has already shipped the package, Parcel Protection will not provide any refund.