sworn to deliver the peace of mind that our clients seek. We specialize in offering shipping insurance for all leading shipping carriers, both domestic and international.
a deeper understanding of each client's industry, business, and strategic vision. This allows us to build the best solution – specific to your unique needs.
to establish dependable, sustainable, and prosperous partnerships with the leading E-commerce industry solutions providers. We aspire to align with businesses sharing the same fundamental principles to bring innovation and value to your customers.
our clients from the risks that could put their packages, business, and reputation in jeopardy. We do this while providing the absolute best claims experience in the industry. Having the right partner enables you to thrive confidently, while neutralizing risks.
Looking for more information about offering Parcel Protection shipping insurance to your customers? Wondering what the benefits are in partnering with us?
We look at partnerships as an extension of our brand. Our goal is to give your customers the best care and the broadest coverage in the market. By partnering with us, you provide your customers with a centralized platform for submitting their claims, universal claim instructions regardless of carrier, and total transparency throughout. Having a partner that puts in the work, continually communicates, and ensures your brand reputation isn’t tarnished is crucial for the integrity of your business. With Parcel Protection, you will not find a harder working group to protect you and your clients.
Want to brand the insurance as your own? No problem! We’re happy to include your company logo and website links throughout the claims process. Your customer’s claims experience with Parcel Protection will be second to none – ensuring we add value to your brand. The best part? No more claims-related customer service headaches! The Parcel Protection team will handle all inquiries and communication on your behalf.
Ready to broaden your service offering with your customers for the ultimate experience?
Understanding Your Hidden Exposures
Have some questions about our partnership capabilities? Please see the common questions and detailed answers below to further understand our services. Transparency with our partners is vital. Without it, we're merely the same as every other option. We want to be better.
We’ve designed an insurance program that offers our partners the opportunity to generate significant revenue, intuitive technology to deliver superior customer service and unparalleled claims resolution. And, we do it all legally and regulatorily compliant!
What’s better than trust? We’re confident by working with us, you’ll quickly discover our passion for providing an honest and transparent solution that you and your clients can trust. We’ll always be fair and straightforward throughout, to do our best to avoid any miscommunication. Plain and simple, we’re here to fight for claims to get paid!
Absolutely! We have designed custom programs eliminating the need to involve the carrier. Most companies seek our services because they don’t have the energy or resources to juggle the varying claims requirements and excessive delays to get a claim paid by each carrier. Rest assured, if you’re customers are insured with Parcel Protection, the entire experience will be with our team, and the coverage will be for the full value.
Every partner has a different client base and different limits of insurance needed for their customer. As a standard amount, most partners seek a limit of $10,000 per package, but increased limits are available based on your specific needs.
Not at all! Every business has its own unique needs and risk tolerance. You can insure all your package or pick and choose based on your needs.
We will create a Parcel Protection insurance field that’s displayed before printing the postage label that allows the customer to enter the desired value of insurance.
Yes! This is highly encouraged and wildly adopted. The settings should allow each customer to configure automated business rules based on their insurance preferences. Common examples would be to insure all packages, insure domestic or international only, or set a dollar threshold for when to apply insurance.
Our technology is plug and play. Once we’ve determined your preference, we’ll provide a sample file with the details we need for each insured package and a secure platform to automatically transmit these records.
We do insure every major small parcel carrier, including just about every regional carrier. USPS, FedEx, DHL, and UPS are the common options, but we work with many excellent consolidators and other providers, too.
Parcel Protection can refund the insurance premium if the customer has not shipped the package. If the customer has already shipped the package, Parcel Protection will not provide any refund.
Parcel Protection Shipping Insurance provides coverage in the event a package is lost, stolen, damaged, or suffers a shortage of contents, while in transit.
Below is a small list of excluded items we typically do not insure:
Accounts, bills, bullion, currency, cash in transit, evidence of debt, checks, money orders, cash on delivery (COD) payments, loose stones, original fine art, coins (collectible coins are not excluded), securities and other negotiable papers, tickets, deeds, notes, manuscripts, documents, neon items, hazardous material (per UPS Hazardous Materials List), LCD monitors or screens, televisions (including LCD, plasma, projection, and similar), perishable cargo or similar property. Unless specifically endorsed in writing to this coverage” to “However, if you have customers that need coverage for excluded items, we can look to endorse the policy and provide insurance to the item(s).
If you ship internationally, we have a small list of excluded countries in which we don’t offer shipping insurance coverage. Please see the list below:
Afghanistan, Angola, Belarus, Bolivia, Bosnia, Burma (Myanmar), Congo, Cuba, Iran, Iraq, Ivory Coast (Cote d'Ivoire), Jordan, Liberia, Nigeria, North Korea, Paraguay, Russia, Sierra Leone, Somalia, Sudan, Syria, Ukraine, Zimbabwe. Also, any location that would be in violation of any U.S. economic or trade sanctions including OFAC Restricted Countries.
All packages must meet or exceed the industry-recognized carrier packaging standards. If the packaging is deemed insufficient, any resulting claim may be subject to denial.
Unfortunately, any descriptive labeling or packaging that would draw attention to products would not be covered, regardless of commodity. We want packages to blend in and create anonymity as to its contents. Having any descriptive words will exponentially increase the risk of loss or damage, so we advise you to stay away from it. It is acceptable to provide a description of the goods if required on the customs declaration form.
Have questions? The section below might help!
We provide a link that you can display to your customers under their package history. Once they select the package in question, the customer will automatically arrive at our co-branded claim page. Once a claim is started we provide simple instructions on the items required to be successfully reimbursed. The good news is, most of the claim details will already be prepopulated, reducing the amount of time spent to complete.
After providing the required documents, the claim will be resolved within 7 business days, period! We will never throttle claims or delay payment if we have all documents to process payment. If there is anything holding up the claim, we will notify the customer immediately to get it finalized!
No, absolutely not! In fact, when insuring your packages with Parcel Protection, the entire claim process is handled directly with our team. No deductible and no need to contact the carrier, removing all the painful red-tape that generally occurs.
It’s very important the recipient keeps the damaged goods and damaged packaging. Pictures are required of both the damaged goods and packaging for a claim to be satisfied. There is no waiting period to submit a damaged claim.
Yes, this is a valid claim! Did you know if the carrier marks a package as delivered, the claim will automatically be denied if you used their coverage? In many cases, a package is misdelivered and then reshipped to the correct address, or it was scanned at a warehouse and never made it on the truck, or even delivered, just not to the right location. We ask to wait 18 days from the ship date for domestic packages and 35 days from the ship date for international packages before submitting a lost package claim. If the item hasn’t arrived by then, we encourage all customers to submit a claim and get quickly get reimbursed.
All claim payments are sent directly to your customer who purchased our insurance, giving the flexibility to reimburse their buyer or ship out a new package. When a claim is approved, the customer will be notified immediately by email. eCheck is our primary payment method, removing the guesswork of when the money will arrive in the mail and further expediting the reimbursement. We find reasons to pay our claims rather than deny them!
When a claim is submitted, an email is sent with the claim number, along with a link to check the status of the claim 24/7. Any updates will be emailed in real-time. In addition, while checking the status of a claim, we provide a dashboard to view all historical claims and status.