Signed in as:
filler@godaddy.com
Signed in as:
filler@godaddy.com
For Lost Packages:
1. Your proof of loss must include:
For Damaged Items:
1. Your proof of loss must include:
2. Pictures of the Packaging and Damaged items.
3. A repair estimate, if the item is repairable.
For lost packages please wait 10 days to file until after the ship date.
There is no waiting period for damaged items.
Using the claims submission button at the top of this page, file a new claim using the tracking number and ship date of the package. If a document is missing, our team will contact you.
Our team sends a confirmation email including a link to check the status of your claim 24/7 and enables communication directly to your case adjuster.
Real-time status updates are sent to you via email. You stay informed throughout the whole process.
The Parcel Protection team is here to support you. We are available by live chat, email, phone, and direct messaging.
All approved claims are paid in 7 business days. Claim payments are sent via eCheck to expedite reimbursement.
Please reach us at support@parcelprotection.com if you cannot find an answer to your question.
When you submit a claim, you will receive an email with your claim number and a link to check the status of your claim 24/7. Any updates to your claim will be emailed to you in real-time. Use the comments field to communicate directly with your case manager.
You can select the claims link at the top of the page. Once you have started the claim, we provide straightforward instructions on the items required to be successfully reimbursed. The good news is, most of your claim details will already be prepopulated, reducing the amount of time to complete your claim.
The link will be emailed to you and the status of your claim can be checked 24/7 by using the "Claims Status" button above. All you have to do is provide us with the tracking number and ship date, we'll handle the rest.
Upon receipt of all necessary documents, your claim will be processed, and you can expect reimbursement within 7 business days.
We kindly request that the recipient retains both the damaged goods and packaging. For a claim to be processed successfully, pictures of both the damaged goods and packaging are required.
This is a valid claim that you should submit to get reimbursed by our team. We ask that you wait 10 days from the ship date before you submit a claim for a lost package. If the item hasn’t arrived by then, you can submit a claim and get reimbursed.
All claim payments are sent directly to you, giving you the flexibility to reimburse your client or ship out a new package. When a claim is approved, you will be notified by email. eCheck is our primary method of payment, removing the guesswork of when the money will arrive and expediting your reimbursement.
Parcel Protection
15901 Red Hill Avenue Tustin, CA 92780
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